General FAQs

Generally, you will receive an order pickup in 2 days of initiating the return process. However, in case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your PayTM Wallet or Kélestacash Wallet.

You can return your product if:

• Wrong product was delivered
• Expired product was delivered
• Damaged product was delivered (Physical damage/ tampered product or packaging)
• Incomplete order was delivered with missing products

Return/ replacement requests will not be accepted if:

Opened/ used/ altered products
Original packaging (mono cartons, labels, etc.) missing.
The return/ replacement request is generated after 7 days from the date of delivery.
The damaged/ missing product is reported after 2 days from the date of delivery.

Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

You can cancel the order from the CANCEL button from the order details page under My account section. You can enter the reason for cancellation and leave rest on us.

Note - Orders can be only cancelled till the status is “Ready to Ship”.

In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.

We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.

Yes. You can return any products that are eligible for returns within 7 days of delivery.

Yes, Kelesta products are free from all toxic chemicals like parabens, sulphates/sls, phthalates, mineral oil, aluminium, heavy metals, chemical sunscreen & formaldehyde.

Kélesta products are made with natural ingredients, resulting in a slight change of colour and fragrance over a period of time. However, this does not change the efficacy of the products.

Yes, all Kélesta products are 100% vegan.

Yes, our Happy Hair Shots & Sheer Skin Shots are 100% Veg and do not contain added flavors, sugar or color.